Managed IT Support

The level of support you need. Monthly flat rate. No surprises.

A simple IT support plan. Tailored for your exact needs.
Ashton’s flat-rate Managed IT Services lets you budget confidently. No matter which plan you select, you receive Ashton’s market-leading response and resolution. We provide response to support requests within one business hour or less, and are frequently able to respond immediately, with resolution to most problems within eight business hours. 

All plans include:

  1. 24/7 Security operations center and continuous, real-time protection for your network and endpoints
  2. Daily Data Backup and Disaster Recovery Protection
  3. Active Systems Managemen

Ashton’s Business Guard Plan provides essential security, monitoring, maintenance and live support at a flat monthly fee, and a discounted hourly rate if you ever require services outside the plan terms. This is a flexible, Co-Managed IT Plan can be shaped to exactly what you need and is ideal to assist in-house IT teams. Now your team can remain focused on day-to-day operations, while our team monitors your network, shores up weak points and keeps up with emerging threats. Or we can manage daily operations as well, while your team handles major projects, ERP systems or industry-specific software. We don’t expect you to adapt to our processes — we adapt to yours.

Our Business Shield Plan offers complete coverage of your IT infrastructure, at a fixed monthly rate, period. This concierge plan provides comprehensive security, preventive monitoring and active system maintenance, along with unlimited local help desk support for your users, plus regular update meetings and reporting.

An Ashton One plan combines all services, solutions and support of the Ashton Business Shield plan with all necessary hardware and installation for your environment. One flat monthly fee will cover your entire IT budget: laptops, PCs, firewalls, switching, servers, endpoint security, data backup and disaster recovery, and support. All applicable licensing and hardware remains up-to- date and within support, with regular hardware upgrades and replacements.

Let’s discuss the plan that’s right for your organization. Call us at 216-397-4080.

Our Help Desk is local. Staffed by Ashton engineers.

Ashton’s concierge service experience is centered around our responsive,
localized team of IT professionals. Unlike many others, Ashton’s help desk is staffed by our engineers with complete access to our comprehensive
documentation of your network and systems
. 

That means, at a moment’s notice, any one of our engineers can step in and help any client. It also means we won’t waste your time forcing you to wade through rudimentary “tier 1” troubleshooting when you know you have a “tier 2” problem. With Ashton, you will never be passed around to offshore help desks or experience the frustration of dealing with assistants who are not familiar with your specific IT environment.

Ashton’s support services are available via telephone, remote access or on-site dispatch to resolve technology problems reported to us by you, or those
detected by our network monitoring systems. Our local team mobilizes
within our service area, and we offer comprehensive virtual assistance for
multi-site or remote clients.

At Ashton, we don’t serve technology. We serve the people who rely on it.

Learn more about the plan
that’s right for you

A quick discussion is all we need
to help tailor a plan to your
requirements and budget.