Silos are for farms. We believe in flexible, integrated teams.
Most IT providers give their clients one point of contact. That’s a good system — until that person gets promoted, leaves the job or even just goes on vacation when you’re experiencing a crisis. Then concierge service turns into training the replacement.
At Ashton, we’re fanatical about communication and documentation. At a moment’s notice, any one of our engineers can step in and help any client. We also won’t force you to wade through “tier 1” troubleshooting when you know you have a “tier 2” problem — another common practice in IT. Our only concern is finding the solution quickly, not how many hoops you jumped through along the way.