CASE STUDIES

The challenge:

PCI Compliance

The client:

An international manufacturer of heavy equipment

A client that manufactures tools for heavy industry came to us for help complying with PCI DSS (payment card industry data security standards). After reviewing a self-assessment questionnaire and discussing the issue in depth, we concluded that the client’s process was not aligned to the guidelines and didn’t need to be. Credit cards were used only to secure payments for goods, and there were more effective and efficient alternatives. We recommended going through a third party such as a bank or another processor.

The challenge:

Outdoor, public WiFi

The client:

A retail/lifestyle center

The goal was to offer proximity-based marketing, targeting customers using text messaging to announce deals at specific retailers. Working with our data cabling partner Neletech, Ashton used Ubiquiti wireless networking hardware to provide WiFi across the 75-acre property.  (This was a “clean-up” job. To read more about the mess we inherited and how we fixed it, check out this white paper.)

The challenge:

Proactive IT management strategies

The client:

A multinational energy company

A new client with offices in Cleveland and Houston didn’t have much IT expertise in-house. To prepare for growth, they needed a wide range of our services just to get their systems up to baseline standards. First, we installed a reliable offsite data back-up system and standardized all desktops and servers. We also documented the network with a graphical map, which indicated all workstations for desktops, wireless connections and phone lines. To boost security, we tested and deployed a patch management system, and added a fix so that servers would shut down properly in the event of a power outage. We made sure that all Microsoft updates were current and secured their wireless network. Finally, we established the standards and guidelines under which ongoing maintenance and troubleshooting could be quickly executed. By working with us, the client gained a clearer picture of the state of their systems, and was better prepared for growth through upgrades.

The challenge:

 Support on demand

The client:

A bankruptcy and foreclosure law firm

At 3:46 p.m., the firm’s data base crashed, grinding the firm’s operations to a halt. By 4:30 p.m., we were on the scene, running tests and conferring with their application manufacturers to determine the source of the problem. Our specialists remained on site until 3 a.m. the next morning to ensure that all 130 employees would be able to start their work day without a hitch.

The challenge:

Growth through an enhanced network

The client:

A Cleveland-based collections law firm

A longtime customer on a managed services contract had outgrown the small business server solution they had been using for years. We worked closely with them to grow their IT environment to a multi-server network. The new system needed to consolidate and distribute data better and balance functions across the entire network, including email, printers, databases and line-of-business applications. Making the switch required significant planning. Among other complexities, there was a licensing issue, and a server was coming off warranty. But most of the heavy lifting was accomplished in just six weeks, with zero downtime.

The challenge:

Improving stability and performance within budget

The client:

A private school

A long-time client had been suffering through poor network performance due to aging switching equipment and needed a path to a more stable and higher-performing network to accommodate the increased growth in both wireless and wired devices. Since the phone system was also dependent on the network, the client considered the upgrade of the networking infrastructure to be critical to its operations. But pricing for the preferred vendor was prohibitive. We offered a solution that would improve performance at 50% of the initial estimate, provided additional features and allowed for significant, seamless expansion.