The Value of Outstanding Customer Service

The Value of Outstanding Customer Service

The Value of Outstanding Customer Service

This is the 13th in a series of blogs written by Ashton Technology Solutions sales & marketing manager Jim Abbott, as he makes the move from a web services firm to a managed IT solutions firm.

Everybody Needs It

Customer service. Whether as a business owner looking for service from a current vendor, or as a consumer calling a utility, mail order company, or car dealership, we all deal with customer service on a regular basis. To some extent, we all take our turns on both sides of the table. As the sales and marketing manager with Ashton Technology Solutions, I realize that, if I (or our team) were to provide poor customer service to our existing clients or prospects, we'd be likely to lose their business (or not get it, in the first place). As a typical consumer, I also have a love/hate relationship with customer service organizations.

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Ashton's New Website: A New Face and a Great Education

Ashton's New Website: A New Face and a Great Education

Ashton’s New Website is Up and Running!

This is the 11th in a series of blogs written by Ashton Technology Solutions sales & marketing manager Jim Abbott, as he makes the move from a web services firm to a managed IT solutions firm.

It’s Finally Done

If you’re a loyal follower of the Ashton blog (and I know there’s at least one of you out there), you probably know that I haven’t been blogging much, lately. Throughout November and December, it seemed that much of my time was spent working on our new website. I didn’t build it, write the content, take the photos, or put it all together. If I had to explain what I did, I’d say that I was the general contractor, working with a bunch of subs to get the job done. Internally, we picked the template that we wanted to use, chose a writer, a custom (local) photographer, a stock photography vendor, and the developer (which was already in place). Having worked for a web services firm for three years, prior to starting with Ashton, it seemed to make sense that I’d be in charge of this project. It also made sense, considering that a website is a marketing tool, and I’m ‘the marketing guy’. I’ve seen plenty of websites being built, but never had to work on the creative side of things. Wow. It wasn’t easy!

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Social Media; For Business, Pleasure, and Everything in Between

 

Social Media; For Business, Pleasure, and Everything in Between

This is the 4th in a series of blogs written by Ashton Technology Solutions sales & marketing manager Jim Abbott, as he makes the move from a web services firm to a managed IT solutions firm.

Social Media? Ashton?

Way back in December, when I was still with my previous company, I was invited to travel to Lakeside, OH, to give a presentation during their technology week. We bounced around a few ideas, and settled on the idea of social media. The date for the presentation? July 8. As it turns out, I left my previous employer on May 30, and didn’t want to leave Lakeside hanging, so I convinced the power that is (notice, I didn’t references the ‘powers that be’) at Ashton, that this was still a great opportunity. We don’t offer social media, but I know a lot about it, and it’s a great way to continue to spread the word about Ashton, who we are, and what we do (and don’t do).

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